Pillar To Post Reviews and Complaints | pillartopost.com @ Pissed Consumer

Most helpful review

Oct 30, 2019 PissedConsumer1694300 of Holly, MI

Don't Do Business With Pillar To Post

1.0

Art was very nice and explained a lot of things when doing the inspection but missed a very big issue. We had the home inspection at the end of July 2019. We could not take possession until the first week in September. After we moved in, I heard noises from the...

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5 comments

Apr 12, 2021 PissedConsumer2002318 #2002318

In 2017 Arturo screwed us as well. Claimed on the report that we had a steel support beam that was in damaged.

Three years later we find we have a severely rotted wooden support beam you can put your hand thru.

Don’t even get me started on the guy he hired to inspect out septic Who didn’t Actually inspect our septic. Replaced the field in the first year.

1 0

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#1694300

Location

Holly, Michigan

Service

Pillar To Post Home Inspection

New Reviewer

Jun 14, 2022 Carmel S Ntr

Ripped off

Never received report. Called, Messaged, emailed. Kept saying I would receive report tomorrow but tomorrow never came. See ya in small claims court.

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#3669757

Location

Apopka, Florida

Loss

$175

Preferred solution

Full refund

New Reviewer

May 19, 2022 Michael J Pgr

Dissatisfied with Service Provided

Inspector missed quite a few concerning defects/issues/etc. that could have been addressed/corrected by seller, but that opportunity was lost since and we did not notice until after we bought and moved in. Owner came over to view missed items. Was not happy with his response. I called customer service but have not received a response as of yet. The pic below is of the sill that is dipping. The inspector missed it and the owner said, "We're not engineers!" I know they're not, but it still should have been part of the report so it could be addressed with the seller. So many things they missed!

User's recommendation: Go through the house with the inspector and don't be afraid to point out issues of concern.

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#3590407

Location

Bay Shore, New York

Preferred solution

Refund of the inspection fee plus compensation for the missed items that I am now responsible for - items that should have been handled by the seller. Too many items to list here

New Reviewer

Oct 24, 2021 Dorothy Q Kzl of Zephyrhills, FL

Have termites still after paying terminex close to 2,000

1.0

I signed a contract with Terminex never recived copy , payment hiistory and payment history. They do it on the tablet. I paid close to 2,000 dollars. Was never told when the renewal was they tried telling me insufficient funds when I found out the manager Daniel Grimsley told employees that they were not to run card. Because they were unable to get rid of the termites did not want me as a customer. He told me of the chemical on initial visit, but would not give any information. I mentioned that they did not check the bait boxes in the ground so that they refunded. If I start with another company I am going to have to start all over again. I feel I should get a refund for all. I still have termites with no service.

User's recommendation: I would not use terminex in tampa fl area.

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#3003846

Location

Wesley Chapel, Florida

New Reviewer

Sep 05, 2021 Jim M Yid

Misleading information given to buyer of my residence

1.0

Home inspectors are "jack of all trades" and masters of none. This became evident in the inspectors observation of a "slow" flushing toilet and his subjective conclusion that the drain must be clogged. I paid for a plumber to come out, and after he snaked the drain and checked the adjustment on the water refill his official assessment was the drain was NOT clogged and the aforementioned "slow flush was a direct result of the age and the design of the toilet. So I needlessly incurred the cost of a plumber to correctly address the so called problem IAfter reading similar

cause the inspector did not have sufficient plumbing knowlrde plumber

User's recommendation: After reading other reviews of this company, I would look elsewhere to hire an inspector.

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#2843461

Location

West Bloomfield Township, Michigan

Loss

$100

Preferred solution

Let the company propose a solution

New Reviewer

Aug 04, 2021 Howard W Vma

To inform future potential customers

1.0

Pillartopost in Troy, MI, Joe Germilhac. He missed 6 items, that we know of so far, that cost us over $6,000 in repairs. Like not knowing gas lines cannot be in a copper pipe. He was belligerent and uncooperative, and he has no liability insurance. Shame on Remax for not requiring proof of insurance before recommending his company.

User's recommendation: Use someone with building experience.

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#2741083

Location

Troy, Michigan

Cons

Poor inspection report
Arrogant attitude

Loss

Preferred solution

I would like his insurance company to handle our claim or, if no insurance, a full refund.

New Reviewer

Jul 15, 2021 bruce k Axl

Admitted fault willing to pay but backed out after BOO Randall the onwer

1.0

I used this *** poor company Randall Patterson owned for home and pool inspection,Owner told them about the Stove that was not lighting properly I didnt know this and when we moved in i found out. i called and talked to him and he admitted guilt for she told him this and told me he would pay for the repair. service guy said part was obsolete . i then called Randall who refused to even pay the $99 service fee!

User's recommendation: DO NOT HIRE THIS COMPANY.

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#2685805

Location

Novi, Michigan

Pros

Guys were nice

Cons

Waste of inspection

Loss

$5000

Preferred solution

Your choice: -$99 service fee they Viking Tech charged me to tell me the unit was not fixable. -Inspection fee returned. You missed a broken microwave ($400 to fix) and a busted diving board ($2000 to fix) . $500 -New stove $2600

New Reviewer

Jun 25, 2021 Sonia L Evi

Inspection Report was wrong

1.4

Original review updated by user Jun 25, 2021

I purchased a house in December and the inspection report showed an AC. I now know there is no AC in this house, and the inspection company is only willing to refund what I paid for the inspection. The report was flat out inaccurate and now I live in a house that I do not want and they are not willing to help, other than to refund the cost of the inspection.

User's recommendation: Do not trust Pillar to Post Inspections.

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#2634941

Location

Pueblo, Colorado

Pros

Dan was nice during the inspection

Cons

Reported appliance that did not exist
Missing information
Poor inspection report

Loss

$8000

Preferred solution

I would like Pillar to Post to pay for the AC to be installed in this house. I based my purchase decision on what was in the report and now I have a house that is not what I wanted.

Dec 10, 2020 PissedConsumer2329608 of Miami, FL

Excellent customer service provided by Ricky Diaz

5.0

I normally dont write reviews, but I have to post my experience with Pillar to Post Home Inspector. My experience with Ricky Diaz was amazing from start to end. He arrived on time, he was very detailed and explain the process and expectations of the home inspection. He took his time and conducted the full inspection as expected. He mentioned if at anytime I needed anything from him not to hesitate to call him back that he would help in any question or concerns. I truly recommend this company and specially Mr. Ricardo Diaz. Was truly a pleasure had worked with him.

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#2329608

Location

Miami, Florida

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New Reviewer

Nov 18, 2020 David T Kzz

Company weasled out of issue

1.0

They FAILED to inform of a defective clothes washer water valve. When I told them about it, Chad Casper (Post to pillar owner) out of responsibility and essentially said 'tuff'.

User's recommendation: Avoid Post-to-Pillar and Chad Casper WEASLED.

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#2289466

Service

Pillar To Post Home Inspection

Cons

Lots

Loss

$300

Preferred solution

Let the company propose a solution

Oct 08, 2020 PissedConsumer2216889 of San Antonio, TX

Missed major issues

Completely disregarded to inform us of massive termite damage throughout the house, along with prior water damage and plumbing issues. Never trust your realtor to choose the company to do your inspection, especially pillar to post!!!!

User's recommendation: DO NOT USE this company!!!

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#2216889

Location

San Antonio, Texas

New Reviewer

Aug 17, 2020 Flerida S

Complaining

I paid the inspections for buying a house and the inspector told us that everything was good with the house, some issues with the concrete on the driveway that needs to be fill it, and I just have one week in the house and the ceiling is leaking and the carpet is all wet, and now I dont know how to fix it, if the inspector told us that the house wasnt in good condition we never buy it, but we trusted in him and we bought it and we just have one week and we already have problems with the house I fill awful.

User's recommendation: Never trust on them.

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#2121657

Service

Pillar To Post Home Inspection

Cons

Worst inspection ever

Preferred solution

Tell me who is going to fix the cealing

New Reviewer

Jul 20, 2020 Regina D Ioy

Not experience enough

1.0

Totally missed the crawl space - issues with the joists and main support beam. Called Mike Rowe and told him, I can't put in a floating floor, off by 1 3/4 " the floor not level. Mike Rowe came back and said to me aren't you going to put in carpet? Very inexperienced and professional. It cost me closed to $5000. Had to hire an engineer firm and took forever to find a contractor who would do the work. His claim department insurance is useless. They closed the case out, before I responded. He offered me the fee of $375.00 back, are you kidding me. DO NOT HIRE HIM. DO NOT HIRE A Franchise INSPECTOR at all!

User's recommendation: no.

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#2068870

Location

Mentor, Ohio

Service

Pillar To Post Home Inspection

Cons

Worst inspection ever

Loss

$5000

Preferred solution

Full refund

New Reviewer

Jun 06, 2020 Marina H

Complaint

1.0

When I moved in I noticed both bathroom and kitchen sinks were leaking. Ceiling fan in bedroom motor ran but fan didn't turn. Electrical outlet doesn't work. Floor slopes to middle of house. Neighbor's tree touches roof. After calling them about these issues, they suggest I call an electrician. Worthless inspection.

User's recommendation: Save your money or try another inspection company.

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#1972401

Location

Chicago, Illinois

Loss

$300

Preferred solution

Price reduction

New Reviewer

Apr 25, 2020 Brandon W Fre

Terrible Job due to lack of knowledge and professionalism.

1.5

Nick Hanson w/ Pillar to Post was chosen to conduct the building inspection for our Home purchase in the Flathead Valley in the summer of 2019. He came and did his couple hours of inspection. Sent us a folder with some small discrepancies, like and outlet here or drip...

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#1889982

Location

Kalispell, Montana

Loss

$10

Preferred solution

Full refund

New Reviewer

Apr 04, 2020 Steven D Fls

Bad Inspection that I paid good Money For

1.4

I purchased a home in Missouri and hired Pillartopost (the Atwell Team) to do my inspection. The inspection was to start at 2pm I arrived a few minutes early to find that he started 30 min prior There were numerous issues that were not caught or caught and not marked in the summary or the report. Light Switches Not Working-Ceiling Fans Not Working-Outlets Not Working- Faucet in the kitchen, sprayer was broke, Several Windows were broke where you couldn't open them. A serious issue with tub upstairs that cost me 700.00 to fix was not noted in the summary of major issues when he told me it was serious.

User's recommendation: If you use Pillartopost I would have your own list for him to check !

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#1853310

Location

Northwest, Missouri

Service

Pillar To Post Home Inspection

Pros

Nice book they give you

Cons

Lack of awareness of what to test
Poor service delivery
Poor or not inspected properly

Loss

$1000

Preferred solution

Price reduction

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Turnaround Time	2/5
Website	2/5
Diversity of Products or Services	1/5
Price Affordability	1/5
Customer service	1/5

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Top Pillar To Post Reviews

"Excellent customer service provided by Ricky Diaz"

"Have termites still after paying terminex close to 2,000"