Pillar To Post

Absolutely Disappointing - They Completely Failed at Their Job

I cannot express enough how incredibly dissatisfied I am with the service I received from Pillar to Post. I specifically chose the most expensive inspection package, thinking I would receive the best service.

However, after the inspection, the owner, Matthew Parcel, told me directly that there was no difference between the cheapest and the most expensive options ($1,000). This was just one example of how they take advantage of customers.

I also paid extra on top of the $1,000 for a water test, and yet they still failed to follow basic instructions. The test instructions clearly stated not to take a sample from a swivel faucet (kitchen sink), but they did so anyway, which could result in a false positive for bacteria.

The lack of professionalism and attention to detail is beyond frustrating. I trusted this company to help me make informed decisions about my home, but instead, they caused me more stress, confusion, and a costly situation that could have been easily avoided.

I strongly advise against using Pillar to Post unless you want your property treated with complete disregard.

Theyve demonstrated a complete lack of competence, and I wont be recommending them to anyone.

It's hard to believe a company that claims to be professional could be so careless. In the end, I had to inspect the house myself, feeling like Id been robbed of my money due to their negligence and lack of professionalism.

DON'T USE THIS COMPANY!!

PLEASE READ!!

So we were first time home buyers and didn't have a clue what to look at to know if we had a plumbing problem. We were like yeah we need an inspector to inspect our new home.

We received a list of home inspectors and just so happened to land on pillar to post. So they inspected our first home and did us great injustice. I will have the pictures from the 360 live video they gave us attached. One hour after we finalized the purchase of our new home we proceeded to go home and start cleaning.

My fiancée and I was walking in our bedroom and I happened to step on the floor and water started bubbling from between the floor planks. I grabbed my phone and called our realtor who advised me that Alabama is an as-is-state and the papers were signed and if I looked on the inspection video I could see that it might have been covered by a rug. I watched the video and proceeded to call the inspector because clear as day you can see the dark spot right outside the bathroom. We are first time home buyers, but the inspector has been doing this for over 30 years.

So I have made several tries at contacting him to no avail. But we had to remodel the master bathroom and still haven't been able to fix the master bedrooms floor. Oh, but it gets better we get to the kitchen where the kitchen sink has to replaced do to leakage that ruined the cabinets. Oh!

And let's not forget the septic tank had to be pumped out. I'm sorry, but a good inspector would've caught one of the issues.

I would never use this place again, and I hope you take my advice when I say I totally DO NOT RECOMMEND this company. We all have off days and make mistakes but the customer service I received after the mistakes were made is where I base my opinion and recommendation to others from.

DON'T USE THIS COMPANY!!

PLEASE READ!!

So we were first time home buyers and didn't have a clue what to look at to know if we had a plumbing problem. We were like yeah we need an inspector to inspect our new home.

We received a list of home inspectors and just so happened to land on pillar to post. So they inspected our first home and did us great injustice. I will have the pictures from the 360 live video they gave us attached. One hour after we finalized the purchase of our new home we proceeded to go home and start cleaning.

My fiancée and I was walking in our bedroom and I happened to step on the floor and water started bubbling from between the floor planks. I grabbed my phone and called our realtor who advised me that Alabama is an as-is-state and the papers were signed and if I looked on the inspection video I could see that it might have been covered by a rug. I watched the video and proceeded to call the inspector because clear as day you can see the dark spot right outside the bathroom. We are first time home buyers, but the inspector has been doing this for over 30 years.

So I have made several tries at contacting him to no avail. But we had to remodel the master bathroom and still haven't been able to fix the master bedrooms floor. Oh! But it gets better we get to the kitchen where the kitchen sink has to replaced do to leakage that ruined the cabinets.

Oh! And let's not forget the septic tank had to be pumped out. I'm sorry, but a good inspector would've caught one of the issues.

I would never use this place again, and I hope you take my advice when I say I totally DO NOT RECOMMEND this company. We all have off days and make mistakes but the customer service I received after the mistakes were made is where I base my opinion and recommendation to others from.

After we bought the house, roof started leaking, the rooms were re-painted to hide the leaking problems. Once they started soaking through it was obvious the roof is the problem.

Roofing contractor mentioned that the roof is in pretty bad shape, that the inspector SHOULD have easily noticed problems and notify us, yet nothing was done, photos don't even include all roof areas. they never crawled in to other parts of the roof where the major leakage was.

Never identified about termites problem, turned out we had termites as well. The previous owner was not honest and if inspector did their job well this would not cost us a lot of money.